Privacy Policy
Last updated: June 14, 2026
1. Information We Collect
We collect information you provide directly: name, email address, business information, and payment details when you create an account or subscribe. We also collect usage data including how you interact with our AI helpers, features used, and performance metrics. We do not collect or store sensitive personal data beyond what is necessary for service delivery.
2. How We Use Your Information
Your information is used to: provide and improve our AI helper services; personalize your experience through Brain AI; process payments and manage subscriptions; send service-related communications; analyze usage patterns to improve our platform. We never sell your personal information to third parties.
3. Brain AI & Your Business Data
Content you add to Brain AI (brand details, documents, files) is stored securely and used exclusively to personalize your AI helpers. This data is never used to train AI models, shared with other users, or sold to third parties. You retain full ownership of all content you upload.
4. Data Security
We implement industry-standard security measures: TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, audit logging, and continuous monitoring. We follow SOC 2 security practices and conduct regular security assessments.
5. Data Retention & Deletion
Your data is retained for as long as your account is active. Upon account deletion or request, we permanently delete all your data including Brain AI content, conversation history, and personal information. There are no hidden copies or backups retained after deletion.
6. GDPR Compliance
For users in the European Economic Area: you have the right to access, correct, delete, or export your personal data. You can exercise these rights by contacting us at [email protected]. We process data based on contractual necessity and legitimate interest.
7. Cookies
We use essential cookies for authentication and session management. Analytics cookies (optional) help us understand usage patterns. You can control cookie preferences through your browser settings.
8. Third-Party Services
We use third-party services for payment processing (Stripe), analytics, and infrastructure hosting. Each third party is bound by data processing agreements that ensure your data is handled securely and in compliance with applicable laws.
9. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or requests, contact us at [email protected] or write to: Sintra AI, Data Protection, [email protected].