24/7 support in your voice.

Writes support responses, builds FAQ docs, and designs customer service workflows — so every customer gets a fast, on-brand reply.

Hire Cassie

by Sintra

Cassie handles your customer support specialist — so you can focus on what actually matters.

3 steps to get started

No setup. No learning curve. Just results.

Tell Cassie what you need

Describe your task in plain English — no jargon, no templates, just say what you want done.

Cassie gets to work

Cassie uses your brand context from Brain AI, connects to your tools, and starts delivering.

Review and approve

Everything runs through you. Approve, tweak, or set it on full autopilot.

100% of customer support specialist work automated

Every skill is built-in and ready from day one.

Reply to customer emails and inquiries in your brand voice

Build FAQ docs and help center articles from scratch

Create support workflows and escalation playbooks

Draft refund, complaint, and dispute response templates

Analyze support tickets to identify recurring issues

What Cassie delivers

Real work, done automatically. Here are examples of what you get.

Support email templates

On-brand replies for your 10 most common inquiry types, ready to deploy.

FAQ doc

A clean, searchable help article covering your top 20 customer questions.

Escalation playbook

A step-by-step guide for your team on when and how to escalate issues.

See Cassie in action

A real conversation showing how Cassie works.

Cassie

Customer Support Specialist

We're getting flooded with "where is my order?" emails. Can you handle this?

Yes. Connect your store and I'll write auto-reply templates with real-time order tracking info, build a "Where is my order?" FAQ page for your help center, and flag anything that needs a human — damaged goods, unusual delays, disputes. You'll go from 50 manual replies a day to zero.